How To Create A Customer Centric Website

When you’re a business owner with a website, the most important thing is ensuring the needs of the customer are met at all times. Without even realising it, the user will feel more engaged and therefore more likely to trust and continue interacting with your site, trusting you and your product and removing the obstacles between them and converting to a sale. By optimising your website around the customer, you increase the chances that they will stay engaged.

  1. Identify your customer. The most important thing to start with is to have a clear picture of who your ideal customer is. Use previous data to determine who the average person purchasing your product or service is, and use this as your key figure. You can have multiple customer models, but they should each represent a significant amount of revenue, or a different niche that you cater to.
  2. Conduct interviews with stakeholders and involved parties. It’s worth getting feedback from a variety of different sources, to decide what aspects are most important to focus on for customers. Decide which key elements are the focus of the website overall and where you need to put the focus.

3.Commission or conduct user testing. There are websites and online services where you can commission an experienced tester to visit your website and give you feedback on their experience, including what they immediately notice, whether they found the key areas of the site easily, and whether they would recommend your website to a friend. You can use this data to make targeted changes to your website.

  1. Experiment and test. Customers are constantly changing, and your website may need to also. Continually analyze your data to find out what’s working and what isn’t, and try new things to discover the best plan of attack.

Customer centric websites are essential for creating a user experience that encourages visitors to trust, interact and eventually convert into sales. It’s all about understanding your audience, testing with real people, and making changes to the structure of your website as a whole.

Getting Started With E-Newsletters

Email marketing can be a great way to create another marketing avenue for your business and one that can be very powerful when done correctly. The results can led to increased conversions, greater return on investment and allows you to segment your audience based on their interests for more targeted marketing.

The following email marketing tips will help you maximise your email campaigns for more engagement

Define Your Audience

One of the most important steps in email marketing is the ability to define your audience before you start writing your emails, designing and sending your campaigns. Doing so will give way to more targeted emails based on the interests of your email list. Having this information before you send emails to your list makes it a lot easier to determine the content of your emails and can thus led to greater engagement and more sales.

If you don’t currently have subscribers on your email list, this gives you a great opportunity to set up a subscription form based around a particular topic. By setting up a email subscription form based on a very specific subject you automatically know what your readers want to know about and you can customise your email campaigns around this information.

If you already have email subscribers but don’t know anything about them. Try to backtrack to how they signed up to your email list. What page did they subscribe on? What did your text say? Finding the page with the largest sign up rate can often lead to understand better about what your audience are looking for.

Determine Your Content

Once you understand what your audience are interested in, it’s time to start determining your content. If you have an email list with a focused topic one good way to try and see which content works better for your list is to spilt the email list to test different headlines/styles of writing and more. By testing different versions of content to the same email list you can track which of the campaigns has the most engagement. Over time you’ll understand which version of the content works better for your email. This can led to more sales and more engagement using the same numbers on your list.

Sending Frequency

Once you’ve figured out the above steps it’s time to work out how often you’ll send your emails. This can be tricky as emailing too often can lead to users unsubscribing from your list. Email too little and they may loose interest. There’s no real formula to use when figuring out how often to send emails to your list, unless you specify that they will receive emails, daily, once per week etc.  If you’re not sure we advise to start off with around one email per month to see how your audience responses then test it further to find the correct amount that works for you and your audience.

Get Organised

It’s important that you get organised with your email campaigns and set a schedule of when you’ll send the emails. Create a roadmap to work from, this roadmap can be designed in such a way that allows a product sell at the end of the campaign. There are a lot of options here but its important to keep on top of your work to maximise your email efforts.

Email marketing is both an art and a science. It’s important to follow the steps above to increase your chances of keeping and growing your email list. It’s also important to track what you are doing. Keeping an eye on email open rates, links clicked and more and help you drill down into what is and what is not working.